Privacy Statement

Crosslinks Privacy Policy Statement

Crosslinks (us and we) respects the privacy of personal information collected and held by us. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and other applicable laws such as the Disability Services Act 1993 (WA) and Health and Health and Disability Services (Complaints) Act 1995 (WA).

The Privacy Statement relates to the personal and sensitive information that we collect, store, use and disclose related to participants, their family, carers, and advocates.

Collection of Personal Information

The information we collect, use, or disclose needs to be accurate, complete, and up to date. You can update your information at any time by informing your Area Manager who may direct
you to update via our internal self-service portal. 

All personal and sensitive information is stored securely and protected from misuse, loss, or disclosure. It is accessed by authorised personnel only. Personal employee information is only
shared with those employees who have a need to know in the course of their work and in most cases is limited to those in those positions that require access. 

In some situations, the APPs allows you to not identify yourself or to use a pseudonym (a name that is not your own) when giving us personal information. If you want to be anonymous
or use a pseudonym you must let us know so that we can ensure your information is either recorded anonymously or under a pseudonym


We may store your personal information in our computer systems, in printed documents and files or in photographs.

All personal and sensitive information is stored securely and protected from misuse, loss, or disclosure. All users of our services information can be accessed by all personnel, not just
those who with users of our service directly


Crosslinks will not share your personally identifiable information to a third party other than in the following situations:

  1. You have agreed in writing to the information being shared.
  2. It is required as part of our funding agreement with Disability Services Commission or the National Disability Insurance Agency.
  3. It is required in a medical emergency.
  4. It is required by law to disclose information to a government agency.
  5. It is required by the courts.
  6. The information is publicly available.

All employees, contractors, students on placement, volunteers and Board members are required to respect the privacy and confidentiality of personal and sensitive information
collected by us. This is included in the Employment Agreement and transcends the end of employment with Crosslinks

We will only use identifiable images of you in promotional material, in newsletters, social media or online (website) with your written permission, which will remain in place until we are advised otherwise. This includes after your employment and/or services end with Crosslinks.

Accessing Your Person Information

In most cases you can access personal information we hold about you by making a request to the Area Manager and if it is your personnel folder, by contacting the People and Culture
Manager. Your information will be provided in a format appropriate to your needs.

In some rare cases, we may not give you access to personal information we hold about you as allowed under Australian Privacy Principle 12 of the Privacy Act. An example of this is when giving access would have unreasonable impact on the privacy of other individuals. If we deny you access, we will let you know why.

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