Crosslinks Privacy Policy Statement
In this Privacy Policy, ‘us, ‘we’ or ‘our’ means Crosslinks (ABN 51 543 927 884).
We are committed to respecting your privacy and we comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). Our Privacy Policy sets out how we collect, use, store and disclose your personal information.
The Policy contains information about our responsibilities, your rights, the information we may collect, and how it may be used.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with Crosslinks Privacy Policy, the Privacy Act and any other arrangements that apply between us. We may change our Privacy Policy from time to time. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion relating to an identified individual, or information that makes the individual reasonably identifiable.
The primary purposes for which we collect personal information from individuals is to provide programs and services to participants, including planning, funding, monitoring and evaluating our services. The type of information we collect will depend on your relationship with us (e.g. as a participant, funder, employee, volunteer, or user of our website).
What information is collected and how?
We collect personal information directly from participants and their families, such as names, addresses, phone numbers, dates of birth, and sensitive details related to health and disabilities. For human resources purposes, we gather employment-related information, including job application details, performance records, payroll data, identity checks, and diversity information. We also collect data through website interactions using Google Analytics, cookies, social networking services, and surveillance devices like CCTV for security purposes.
Why do we collect, use and disclose personal information?
We collect and use personal information primarily to provide disability support services, maintain accurate participant records, assess employment candidates, process job applications, and for internal business analytics and improvement.
To whom may we disclose your personal information?
Your personal information may be disclosed where consent is provided, required by law, for enforcement activities, or during judicial and administrative proceedings. We ensure that disclosure is relevant to the original purpose of data collection.
Disclosure of personal information outside Australia
Some website analytics data collected by Google Analytics and Google reCAPTCHA are stored in cloud-based servers outside Australia, such as in North America, Europe, South America, and Asia. This data is typically anonymised or de-identified to comply with Australian privacy laws.
Using our website or cookies
Our website uses cookies to improve user experience and collect usage data through Google Analytics. You can adjust browser settings to refuse cookies, although this may affect website functionality.
Management and security of personal information
We securely store personal information digitally on Australian servers and physically in secure, locked areas. Our IT systems use multi-factor authentication, secure VPN access, and regularly updated software to protect data from unauthorized access or threats.
Contacting us regarding access and correction, and privacy complaints
You can request access to, or correction of, your personal information by contacting us. We respond within 30 days. Complaints about privacy practices can also be directed to:
Head of People, Culture and Safety
Crosslinks
6 Cale St, Midland WA 6056
Email: [email protected]
Phone: (08) 9374 1600
Communication preferences
You have control over receiving communications like newsletters and event invitations. You can manage your preferences or unsubscribe by following the instructions provided in each communication or by directly contacting us.
You can download an easy read copy of this Privacy Statement here.
